Geberit Customer Service

Concealed Cisterns and Traps: three years warranty

Geberit concealed cisterns and traps are warranted to be free of defects in material and workmanship for three year from the date of purchase. This warranty is only applied to the Geberit purchased and installed by the appointed Geberit retail shops and distributors.

If a defect is found in normal residential usage, Geberit will, at its election, repair, replace, or make appropriate adjustment where Geberit inspection discloses any such defects. Damage caused by accident, misuse or abuse is not covered by this warranty. Geberit. is not responsible for labor charges, removal charges, installation, or other incidental or consequential costs. In no event shall the liability of Geberit exceed the purchase price of the product.

If Geberit concealed cisterns and traps are used in project channel, products are warranted to be free of defects in material and workmanship for one year from the date of delivery. Except of the cisterns and frame elements, it still applies for the three year warranty.

Monolith Product:one year warranty

Geberit Monolith products (except Monolith seat/lid sets) are warranted to be free of defects in material and workmanship for one year from the date of purchase. This warranty is only applied to the Geberit purchased and installed by the appointed Geberit retail shops and distributors.

Geberit Monolith seat/lid sets are warranted to be free of defects in material and workmanship for six months from the date of purchase. This warranty is only applied to the Geberit purchased and installed by the appointed Geberit retail shops and distributors.

If Monolith products are used in project channel, products are warranted to be free of defects in material and workmanship for one year from the date of delivery. Except of the Monolith seat/lid sets; Monolith seat/lid sets are warranted to be free of in material and workmanship for six months from the date of delivery.

Electronic Products: concealed and exposed flushing system for WCs and urinals, faucets for washbasins, pneumatics and remote controlled products and self closing faucets: one year warranty

Geberit electronic products are warranted to be free of defects in material and workmanship for one year from the date of purchase. This warranty is only applied to the Geberit purchased and installed by the appointed Geberit retail shops and distributors.

If Geberit electronic products are used in project channel, products are warranted to be free of defects in material and workmanship for one year from the date of delivery.

Aquaclean: 1+1 year warranty

Geberit Aquaclean products are warranted to be free of defects in material and workmanship for one year from the date of purchase. This warranty is only applied to the Geberit purchased and installed by the appointed Geberit retail shops and distributors.

Geberit Aquaclean products have one year extend warranty period with below conditions: submit the client purchased information form to Geberit Customer Service Centre within three months start from the purchase date; with the confirmation from Geberit customer service centre; customer will have the additional one year warranty. Total warranty period will not be more than two years since the purchase date.

If Geberit Aquaclean products are used in project channel, products are warranted to be free of defects in material and workmanship for one year from the date of delivery.

HDPE Pipes and Fittings: One year warranty

Geberit HDPE pipes and fitting products are warranted to be free of defects in material and workmanship for one year from the date of purchase. This warranty is only applied to the Geberit purchased and installed by the appointed Geberit retail shops and distributors.

If Geberit HDPE pipes and fittings are used in project channel, products are warranted to be free of defects in material and workmanship for one year from the date of delivery.

Pluvia System: ten years warranty

Geberit Pluvia system is warranted to be free of defects in material and workmanship for ten years from the date of purchase. This warranty is only applied to the Geberit purchased and installed by the appointed Geberit distributors.

Mapress/Mepla/Pushfit Pipes and Fittings: ten years warranty

Geberit Mapress/Mepla/Pushfit pipes and fitting are warranted to be free of defects in material and workmanship for ten years from the date of purchase. This warranty is only applied to the Geberit purchased and installed by the appointed Geberit distributors.

Tools of Buttwelding, Electrofusion units and Compression: one year warranty

Geberit tools are warranted to be free of defects in material and workmanship for ten years from the date of delivery.

Geberit China Customer Service Centre Contact Information:

Geberit China Co.,Ltd

Customer Service Centre

No.1515 Huiping Rd, Nanxiang High Tech Centre, Shanghai China

Hotline Number: +(86)400-920-1100

Hotline Working hours Mon-Sun 09:00 – 18:00

(except Chinese public Holidays)